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Field Service Technician

Company Name:
CompuCom Systems
Field Service Technician-
Warsaw, IN-Contract to Hire
At
CompuCom
, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.
Performs service, repair and/or installation of company product(s) including system hardware, software, PCs and Point of Sale (POS) equipment. Provides technical support to customers on operational or maintenance aspects of system equipment. Determines most cost effective repair / resolution to minimize customer downtime and shares knowledge with their team members and lead field technician. May involve use of problem management databases and help desk system.
Responsibilities:
Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates.
Interacts with customer responding to technical questions or request for information.
Processes timely and accurate information to ensure compliance with warranty requirements of vendors.
Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
Escalates problems and issues to a higher level of support when appropriate. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
Primarily provides Tier 1 & 2 level support; occasionally performs Tier 3 level support with guidance of a Lead Technician.
Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
Performs basic computer hardware and software installations.
Willingness to be on call to support both the customer and team members.
Qualifications:
POS - Point of Sale experience strongly preferred
A+ certification highly preferred
Experience with cable inspection / organization / replacement (CAT5 / Fiber)
Retail Service, Self-Checkout Device & Data Cable troubleshooting experience preferred
Must be willing to go on a lift and fix Access Points when necessary throughout the Store locations
Service Now or comparable ticketing system with SLA Driven automation
Some experience with Asset management as it relates to tracking, receipt and shipping of equipment within SLA
Must have Clean Driving record
CompuCom supports Employment Equity and Diversity Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit .
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Company Description:
We Know IT Careers
As a leading IT managed service provider with more than 12,000 associates worldwide, we rely on the personal relationships we build with our associates and the clients who depend on them.
The expertise of our recruiters and our reputation as a top IT services, software and hardware provider working with some of the world's most recognized brands, mean we find the right fit for the right people. Whether you're looking for contract consulting opportunities or full-time employment, CompuCom has the right opportunity for you.

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