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Credit & Collections Clerk

Company Name:
Biomet, Inc.
Shift: 1st
_Hours_: 9:00 a.m. - 6:00 p.m.
Summary:
Position is responsible for the timely collection of customer accounts receivable in an assigned geographical region that will maximize Company's cash flow under limited supervision.
Key Responsibilities:
Collection calls and/or correspondence in a fast paced goal oriented collections department.
Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
Accountable for reducing delinquency for assigned accounts.
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
Establish and maintain effective and cooperative working relationships with customers, distributors and sales force
Essential duties and responsibilities include the following. Other duties may be assigned.
Weekly and monthly reporting to direct assigned lead and/or department manager
Monthly Delinquency notices to customers and/or distributors
Processing monthly credit memos and the appropriate reporting
High volume phone calls to assigned delinquent customers
Manage customers on the suspended report
Reconcile customer disputes as they pertain to payment of outstanding balances that are due
Provide excellent & considerate customer service to customers, distributors and sales force
Internal and External customer interface
Participate in team planning meetings
Meet defined department goals and activity metrics
Hours: 40 hours a week, overtime as required.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily while meeting department deadlines. Individual must have outstanding people skills, excellent organizational skills and be able to multi-task. Chosen candidate will have a high aptitude for learning and keep current on any new changes.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education/Experience:
High school diploma or general education degree (GED); two year degree in accounting is preferred; 2+ years high volume corporate collections experience.
Office equipment experience is required. Microsoft Office experience is required. Enterprise resource planning and/or financial systems experience is required.
Language Ability:
Ability to effectively communicate with customers as well as internal personnel. Ability to write routine reports and correspondence. The ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Speak effectively before groups of customers or employees of organization.
Mathematical Ability:
Ability to calculate figures and amounts such as discounts, interest and percentages.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving several concrete variables in standardized situations. Exercises decision-making ability, advising the Department Supervisor, or designee, as needed, of special concerns as they arise.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee frequently is required to walk. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 25 pounds.

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