Customer Service Specialist
Joe's Kids Joe's Kids Warsaw, IN Warsaw, IN Part-time Full-time Part-time Full-time $14 - $18 an hour $14 - $18 an hour 17 hours ago 17 hours ago 17 hours ago Joe's Kids is a young and rapidly growing non-profit pediatric therapy clinic that has an opportunity for a mission minded Customer Service Specialist.
You would be part of a tight knit team working together to fullfill our mission of ensuring every child gets the care they need to reach their full potential.
Qualified applicants must have a passion for serving special children and their families! ESSENTIAL JOB FUNCTION:
Handle incoming calls and message distribution Mail distribution Greet and check in patients Collect & post patient payments Process medical records requests Receive and document referrals Manage waiting list & schedule new patients for eval/ongoing treatments Patient registration Data entry of new patient info into EMR Run medicaid eligibility checks Plan of Care Tracking - ensure that md signatures obtained on POC every 3 months.
Type correspondence as needed Record minutes for staff meetings Other tasks as assigned.
POSITION REQUIREMENTS:
Strong interpersonal & communication skills--written, verbal & general interactive Organizational skills--priority setting, file maintenance & report generation Time management and ability to multi-task Attention to detail--mathematical and data processing Data processing proficiency--Practice management software, Microsoft Word EDUCATION:
High school or equivalent skills & aptitude Basic computer courses or equivalent preparation
Experience:
Medical or business office front desk management desirable but not required Insurance industry claims processing/management desirable but not required PHYSICAL DEMAND CAPACITY:
Sitting---routinely for 1-2 hours uninterrupted Lifting---occasionally light loads (5-10 pounds) Bending & reaching--routinely for office duties Walking--routinely to access other personnel Viewing monitor screen/using keyboard--routinely >1 hour duration Job Types:
Full-time, Part-time Pay:
$14.
00 - $18.
00 per hour
Benefits:
401(k) 401(k) matching Health insurance On-the-job training Paid time off Professional development assistance Experience level:
2 years Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
You would be part of a tight knit team working together to fullfill our mission of ensuring every child gets the care they need to reach their full potential.
Qualified applicants must have a passion for serving special children and their families! ESSENTIAL JOB FUNCTION:
Handle incoming calls and message distribution Mail distribution Greet and check in patients Collect & post patient payments Process medical records requests Receive and document referrals Manage waiting list & schedule new patients for eval/ongoing treatments Patient registration Data entry of new patient info into EMR Run medicaid eligibility checks Plan of Care Tracking - ensure that md signatures obtained on POC every 3 months.
Type correspondence as needed Record minutes for staff meetings Other tasks as assigned.
POSITION REQUIREMENTS:
Strong interpersonal & communication skills--written, verbal & general interactive Organizational skills--priority setting, file maintenance & report generation Time management and ability to multi-task Attention to detail--mathematical and data processing Data processing proficiency--Practice management software, Microsoft Word EDUCATION:
High school or equivalent skills & aptitude Basic computer courses or equivalent preparation
Experience:
Medical or business office front desk management desirable but not required Insurance industry claims processing/management desirable but not required PHYSICAL DEMAND CAPACITY:
Sitting---routinely for 1-2 hours uninterrupted Lifting---occasionally light loads (5-10 pounds) Bending & reaching--routinely for office duties Walking--routinely to access other personnel Viewing monitor screen/using keyboard--routinely >1 hour duration Job Types:
Full-time, Part-time Pay:
$14.
00 - $18.
00 per hour
Benefits:
401(k) 401(k) matching Health insurance On-the-job training Paid time off Professional development assistance Experience level:
2 years Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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